Join us and play your part in shaping our future.
We are always keen to meet with new candidates who feel they would be a great fit for our organisation.
Please send a cover letter and your resume to careers_anz@chg-meridian.com
Reports To: Development Manager
Direct Reports: None
PRIMARY FUNCTIONS
The ServiceNow Developer will be a development resource on an existing ServiceNow implementation and development team. The successful candidate in this position will be an experienced ServiceNow developer with broad and deep understanding of the product.
KEY ACCOUNTABILITIES
• Develop and configure ServiceNow in JavaScript, HTML, ServiceNow Script Editor, Angular JS and Angular.
• Design, develop and deliver Procurement and Product Catalog including items that are to be provisioned via approval and automation workflows.
• Development of Service Portal, PPM, Custom Applications, CSM, ITSM and Asset Management requirements.
• Configure integration of ServiceNow with other applications and technologies, including Identity Management and Bespoke Internally developed applications and API’s.
• Work within the agile development methodology, participating in all Scrum events.
• Adhere to all Client policies and guidelines including information security.
• Required to participate in security vetting procedures prior to engagement.
ACCOUNTABILITY
• Prioritise and manage own workload.
• Coaching and mentoring a team of developers to achieve the successful development and implementation of end-to-end ServiceNow solutions.
• Proactively engage with users and business stakeholders to define/refine business requirements.
COMPANY CORE VALUES
• Excellence – Ensure best practice is applied to all development
• Integrity – Ensures that the integrity of our processes and systems are adhered to.
• Responsibility – Ability to work autonomously and ensure Manager and all development team members are mentored and engaged.
• Unity – Encourages fellow team members to make innovative contributions and embrace new ideas.
• Creativity – Apply experience in IT Development to create high impact solutions that drive innovation and maintain competitive advantage.
• Empowerment – Ability to prioritize and manage own workload
COMPLIANCE
• All internal Company policies
• Bank policies (where applicable)
• Change Management Policy
• Release Management Policy
• Quality Manual
PERSON SPECIFICATION
1. EXPERIENCE
Essential
• Minimum 3 years of demonstrated ServiceNow administration, design and development experience with an in-depth knowledge and understanding of ServiceNow platform and modules.
• Demonstrated detailed knowledge and experience of ServiceNow at an architectural level.
• Development experience in JavaScript, HTML, CSS / SCSS.
• Demonstrated ServiceNow administration and support functions – upgrades, patching, plugins, feature enhancements.
Desired
• Experience in coaching and mentoring a team of developers to achieve the successful development and implementation of end-to-end ServiceNow solution.
• Experience working with automated test framework.
• Experience working within an agile delivery environment (Scrum).
• Experience working with senior management as stakeholders.
2. EDUCATION
Essential
• Bachelor of Computer Science Strongly Preferred in a technical discipline.
Desired
• Certified ServiceNow Administrator and/or Certified Implementation Specialist is highly desirable.
3. SKILLS / ABILITIES / KNOWLEDGE
Essential
• Excellent communication and interpersonal skills with demonstrated ability to deal professionally, respectfully, and effectively with various stakeholders (both internally and externally) at all organisational levels.
Desired
• UI / UX Design skills.
Reports To: Team Leader/Operations Manager, ANZ Solutions Group
Direct Reports: None
PRIMARY FUNCTIONS
KEY ACCOUNTABILITIES
Customer Service
Analysis and Reporting
Additional responsibilities
KEY PROCESSES
EMPOWERMENT
PERFORMANCE MEASURES
KEY RELATIONSHIPS
COMPLIANCE
PERSON SPECIFICATION
EXPERIENCE
Essential
Desired
EDUCATION
Essential
Desired
SKILLS / ABILITIES / KNOWLEDGE
Essential
Strong attention to detail
Excellent MS Office skills (specifically Word and Excel)
Excellent planning and organising skills
Excellent communication skills (both written and oral)
Customer focused and task oriented
Team player who displays tenacity, initiative and innovation
Reports To: Head of Internal Sales & Delivery, ANZ
Direct Reports: Delivery Specialists, Internal Sales Representatives
PRIMARY FUNCTIONS
Responsible for the day-to-day queue management and task coordination of the ANZ Customer Delivery & Internal Sales Team, with a primary responsibility of ensuring the accurate and timely processing of settlements, as well as the effective tracking and allocation of all settlement-related or customer-service activities.
To provide agents with overarching leadership and management of all tasks that contribute to or make up the end-to-end settlement process from supplier/client engagement through to funding. Lead communication and relationships with all required internal and external stakeholders, with particular focus on lender operational teams.
Provide assistance to the Head of Internal Sales & Delivery – as well as other Operational Managers, as required - in the design and implementation of effective workflows to highlight both exceptions and ongoing performance levels of delivery agents. This includes, but is not limited to, customer-feedback, query management, partner reporting and account & lead management in internal CRM systems.
KEY ACCOUNTABILITIES
Delivery
Internal Sales
Customer Service
Sales & Business Development
Additional responsibilities
KEY PROCESSES
Query Management
Settlements
Analysis & Reporting
EMPOWERMENT
PERFORMANCE MEASURES
KEY RELATIONSHIPS
COMPLIANCE
PERSON SPECIFICATION
EXPERIENCE
Essential
Desired
EDUCATION
Essential
Desired
SKILLS / ABILITIES / KNOWLEDGE
Essential
Reports To: Vice President Sales, ANZ
Direct Reports: None
PRIMARY FUNCTIONS
KEY ACCOUNTABILITIES
KEY RELATIONSHIPS
Don't hesitate to contact us!
Vice President Sales ANZ
Head of Human Resources ANZ