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CLARIANT: Digitised IT processes with CHG-MERIDIAN

Effortless IT management at your fingertips

How Clariant moved to a digital workplace and optimised its IT operations.

Our customer CLARIANT

13,235 employees at 85 locations on all continents. Over 3.8 billion Swiss francs in sales revenue. Impressive figures that make CLARIANT stand out as a leading global player in the specialty chemicals sector. Our long-standing partnership with CLARIANT has gained further momentum through a seamless and digital device lifecycle management process. 

Challenges

MOVING TO A DIGITAL WORKPLACE

Rapidly required digital enablement of workforce

OVERLOADED IT DEPARTMENT

Skilled IT workers had no time for core tasks as they were managing IT fleet

MANUAL PROCESSES

Need for more efficient, automated device management

Digital, automated processes from ordering to returns

During the coronavirus pandemic, CLARIANT needed a new, efficient way to equip their employees with the digital equipment they needed immediately. The need had already been recognised, but now it had to happen very quickly: A solution was required to automate device management workflows.

Our customised technology2use success formula for CLARIANT

ASSETS

1,200 smartphones for employees in Germany and other equipment to enable work from anywhere.

FINANCIAL SERVICES

Leasing: "Usage instead of ownership" is the motto of our financing concept. With regular instalments instead of large investments, leasing offers better budget planning and protects liquidity.

SERVICES

Lifecycle Management Services, self-service portal Tesma® for direct ordering of devices by employees and certified data erasure services with eraSURE

Lifecycle Management Services

Our lifecycle management services cover the entire life cycle of the devices. This includes pre-configuration of mobile devices, delivery to the home office or office, support and maintenance, rapid replacement in case of a defect, and greater sustainability by reconditioning the devices for a second product life.

Tesma®

CLARIANT'S device management was reorganised with the help of our asset management platform tesma. Employees can easily order their own devices from a defined catalog via the self-service feature within tesma Portal. Approvals, rollouts, delivery, service and maintenance, device returns are now automated, making processes are error-free and significantly accelerated. This perfect solution relieves CLARIANT'S IT department, allowing them to invest more time for core tasks.

tesma en

Conclusion

The combination of self-service and automated processes in our asset management platform Tesma® benefits everyone involved: employees always have access to new devices and can order equipment themselves. Device management is automated, from ordering, delivery, and use to maintenance, service and return. By linking technical and commercial data, the IT department has an overview of everything at the touch of a button. Due to the relief of operational work, they can devote themselves more effectively to their strategic tasks.

Sabine Tschöp, project manager at CLARIANT, was very satisfied with our customised solution. 

"This meant that we bought a product that was one hundred percent tailored to our needs and didn't have to purchase components in packages that we didn't need."
Sabine Tschöp, Procurement Manager, Corporate Services at CLARIANT in Germany
Problems solved in numbers

FOCUS ON WHAT MATTERS

66 %

of a knowledge worker's time is taken up by desk-based work and "managing across"

Reduce operating costs

90 %

of organisations faced consequences due to IT staff dedicating time to manual, repetitive tasks.

Increase agility

53 %

of organisations report a growing time spend for IT teams to manage technologies and infrastructure.

Success tools

tesma - all data in one system

More about tesma 

carbonZERO®

Carbon-neutral leasing

Greater sustainability in IT procurement
Learn more 

eraSURE®

AUTOMATED ERASURE WITH HIGH PROCESS RELIABILITY

Data security through certified erasure procedures
Learn more 

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